Contact us

If you have been invited to participate in the programme and you have a query about testing, please contact our call enquiries team at Southampton City Council on freephone 0808 1962 282.

Reasons to call the freephone number can include, but are not limited to;

  • To request more information on how to register;
  • To request details regarding label reprints;
  • Chasing up the status of your labels, test kits, and results;
  • To check if your registration has gone through;
  • To discuss any issues, you may have experienced with dropping off your saliva sample;
  • Updating your personal details.
Opening times:
Day Times
Monday to Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
Saturday 9am to 1pm
Sunday closed
Bank holidays closed

It is also possible to contact the team via live web chat. Ensure the relevant ad blocker settings are enabled on your device to access the web chat pop up.


You will be contacted directly if your organisation has been included in the programme. Please do not contact the programme team if you have not received an invitation.

Media enquiries

Media enquiries should be directed to Please only contact this email address if your enquiry is media-specific. For any non-media enquiries, please call our freephone number as detailed above.

The communications team will make every effort to answer enquiries promptly between 8.30am and 4.30pm, Monday to Friday. Enquiries received outside of these hours will be responded to with best endeavours, or when the press office is next open.

The team is only able to take enquiries from accredited journalists and other media representatives. We are unfortunately not resourced to assist students, amateur film-makers or any other enquiries that will not result in information being widely published.

The press office should be your first point of contact. All other programme staff have been advised to refer any approaches from members of the media to the communications team.

Please be aware that we log all media contact on a secure database, comprising the name and contact details of the enquirer, the questions asked and replies given. This is done for auditing and legally-required disclosure purposes.