Contact us

General enquiries

If you have been invited to participate in the programme and you have a query about testing, please contact our Enquiries Team on freephone 0808 1962 282 or get in touch via live web chat. Ensure the relevant ad blocker settings are enabled on your device to access the web chat pop up.

We can support with queries relating to:

  • Registering for saliva testing
  • Label print requests
  • Saliva collection kits
  • Saliva test results
  • Dropping off saliva samples
  • Updating your personal details

We cannot support queries relating to PCR testing.

Opening times:
Day Times
Monday to Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
Saturday closed
Sunday closed
Bank holidays closed

You will be contacted directly if your organisation has been included in the programme. Please do not contact the programme team if you have not received an invitation.

Media enquiries

If you are an accredited journalist or reporter with a media enquiry, email This inbox is for media enquiries only. It is not monitored for general enquiries.

The press office team will make every effort to answer media enquiries promptly between 8.30am and 4.30pm, Monday to Friday. Enquiries received outside of these hours will be responded to with best endeavours.

The team is only able to take enquiries from accredited media representatives. We are unfortunately not resourced to assist students, amateur film-makers or any other enquiries that will not result in information being widely published.

The press office should be your first point of contact for media enquiries. All other programme staff have been advised to refer any approaches from members of the media to the communications team.

Please be aware that we log all media contact on a secure database, comprising the name and contact details of the enquirer, the questions asked and replies given. This is done for auditing and legally-required disclosure purposes.